Did you know that we receive between 30-40 incoming calls per day, most of these are from families checking up on their little one's day! Only having one line would cause congestion and waste a significant amount of time transferring parents between the rooms.

We addressed this using a VOIP phone system, which cost effectively allows up to 4 active lines to be in use at any one time. It also means you can call your room direct and depending on the number you call, if children and carers aren't in a room, it will 'hunt' them down at their most likely location by transferring to different phones until the line is answered and if carers are unable to answer a phone call for whatever reason, calls are always then transferred to a team leader's phone.

If the phone line is in use, a voicemail system allows you to leave a message and a carer will get back to you as soon as possible. Call waiting would be difficult to manage with several incoming calls concurrently after each other.

We sincerely hope that this system provides quality of service and prevents strain on our team during busy phone periods.

Please note that should you have any issues or problems with our system, please let us know so we can quickly fix and continuously improve this resource.