Smartie Pants Childcare & Kindergarten ☆ Diamond Creek

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Inspiring Greatness

At Smartie Pants we provide children in Diamond Creek and surrounds the highest quality of child care / kindergarten.

We are accepting and welcoming of all individuals and families regardless of family structure, gender and background.

We promote praise, acceptance and encouragement for all children, which we believe assists them in developing a healthy self esteem. We endeavour to employ behaviour management methodologies which focus on prevention and reduce escalation. We encourage you to read our policy on page 15 of our Parent Handbook to find out more on how we promote proactive and sensitive behavioural management.

A key aim at our centre is to build a healthy bridge between our care and your home. This is largely aided by facilitating enough time for ‘family grouping’ while also allowing children sufficient time to participate in age appropriate activities. Hence, inside we have provided 4 large playrooms which are structured to accommodate children of all age groups from babies to pre-school. This allows our centre flexibility to provide both sibling/family grouping and age-grouped activities.

Music and Song are also a key focus at our centre. We encourage our children to sing, dance and play music throughout the day. Music is used to communicate to our children changes in activities. We have songs to identify specific times of the day (eg time to eat lunch, play outside, etc. We also sing songs about things we do and see. We encourage all our parents to ask our staff for copies of music sheets for the songs we are singing and if you like to, enjoy singing them at home too!


For children we:
  • Provide a warm, loving and inviting atmosphere where children can feel safe and secure
  • Design group and individual programs that encourage and enhance all aspects of a child’s physical, emotional, intellectual social and language development
  • Provide an environment that recognises that children learn and develop best through play
  • Provide opportunities to explore language, role play, science and the arts to help children make sense of the world around them
  • Provide a family style centre, where siblings and all children (0-6) learn to share, play and develop at their own pace
  • Encourage children to interact with and be respectful of each other, their differences and their environment, through the cultivation of the land, the observation of and caring for animals and local flora and fauna
  • Encourage children to be natural learners by supporting their inherent interest, curiosity and enthusiasm for learning
  • Provide programs that incorporates a balance between carer and child initiated activities
  • Assist children in developing life skills such as decision making, organisation, communication and team work
  • Support the inclusion of all children regardless of culture, religion or disability. This inclusion means all children are part of and participate in their environment It means not just being there, it means being with, learning with, playing with, communicating with and socialising with their peers
  • Nurture children’s imagination through music, song, story-telling and role playing
  • Provide a variety of nutritional and enjoyable foods that are respectful of religious and medical requirements
  • Provide adequate time and a soothing environment for rest
  • Provide a secure and hygienic environment where children are safe and well supervised
  • Continually update our teaching values and strategies in order to provide the most appropriate care and learning environment

    For staff we:
  • Promote ongoing mentoring and training
  • Provide regular staff appraisals and map out career paths
  • Recognise the importance of the teacher/carer role model
  • Provide facilities and procedures to protect health and safety and enhance ability to provide stimulating and nurturing care
  • Foster an environment where staff share ideas and resources, feel comfortable providing positive & constructive feedback to each other and are respectful of one another
  • Acknowledge the importance of work life balance and the importance of support and flexibility during periods of family strain or crisis

    For families we:
  • Acknowledge that our role is to serve as both a support and an extension to the family unit
  • Treat each family as important and aim to support parents in their care and upbringing by providing a caring and loving environment in our Centre
  • Encourage families to provide input, feedback and open communication with our staff
  • Offer opportunities for parents to be a part of the decision making process and to value their input

    For the community we:
  • Liaise with Diamond Creek and surrounding communities and organise special events
  • Provide an opportunity for employment and offer student placements in our childcare centre

  • Exceeding National Quality Standards

    We were recently assessed and rated overall as "Exceeding" the new National Quality Standards, which encompass regulation and quality management of early childhood services.
    We were so wrong! When we first produced our Quality Improvement Plan (QIP), we were astounded with how much there was to do: everything from implementing sustainability into our programs, major structural changes to our service's 6 outdoor yards, to a complete overhaul and retraining of our team. Our staff took on the task with inspiring vigour - breaking down tasks into actions, and regularly met to review progress. A great example of this is our sustainability team, who took the whole process very seriously and it is amazing to look back and see how much we have achieved: our children actively recycle every day, save water, participate in feeding our worms, taking care of Peter Rabbit & grow their own vegetables. I feel so grateful to be part of such an amazing and supportive team of early childhood professionals, all of whom gave up so much of their free time to help us deliver such an amazing result."

    "After working hard for such a long time, this result is very satisfying for our team and a confirmation that all our hard work has been worth it. It is such a boost to be able to say that we are the only centre in our area to have achieved 'Exceeding' rating."

    To find out more about our quality rating and/or compare our results to other services in our area please visit the Australian Government's MyChild website.



    Testimonials    
    Wednesday 16th April, 2014
    Our Miss 3 has settled into Smartie Pants like a dream. The staff have been very kind and made transition very easy.

    The policy for children will allergies are great and the staff are fantastic with making sure that Miss 3's needs are met.

    We highly recommend Smartie Pants

    Sally Boyd


    Wednesday 13th June, 2012
    The team at Smartie Pants have offered my toddler and myself amazing support during Auriana's first few months of Childcare. Due to Auriana only attending 1 day a week, we knew it would take some time to settle in.

    The Pip Squeaks team showed their strength, patience and experience to ease my worries for a parent going back to work. There were many tears in the beginning, but, with plenty of cuddles and much opportunity for a huge variety of activities, Auriana now looks forward to catching up with her Smartie Pants friends.

    Thank you so much

    x The Azel family


    Friday 8th June, 2012
    I'd like to thank Smartie Pants for the excellent service offered. I've noticed that my daughter developed several skills and she is more independent. Thanks to the mini minors team for all their help in encouraging my daughter to eat. I really appreciate the daily feedback when I pick up my kid. The Smartie Pants team is doing a great job and the communication is excellent.

    Regards

    Rita


    Thursday 31st May, 2012
    Recently we had the horrible experience of our much loved childcare centre closing down. We were devastated, and immediately started looking at all childcare centres in the area.

    We were interviewed and given a tour of Smartie Pants by Emma without delay. My first impression was of the large spacious environment with happy children. Emma knew all the children by name which I thought was impressive.

    Since we began at the centre, each time I pick up my son there is something new that impresses me. Most recently is the LIFT program. I love hopping online, checking to see what my little man has been up to.

    I feel like I am no longer missing his childhood and am more involved with his care and development.

    Yours sincerely,

    Michelle Foster


    Wednesday 30th May, 2012
    My child has attended SP for over four years now and absolutely loves it!

    Looking for a childcare centre can be a very daunting process that can take a lot of time and energy. When I had to return to work, I looked around at so many childcare facilities and was not happy but when I walked into smartie Pants I felt like I was 'Home' and have never looked back. The staff are so friendly and show a keen interest in my child's learning and development along with displaying lots of love and care. I always feel welcome and appreciate the staffs effort to have a chat and keep me informed on what my child has been up too. The centre takes feedback on board and deals with conflict and issues promptly and efficiently.

    My child has benefited significantly from the programs they offer including out of hours activities and has made some fantastic friends. I will be very sad to say good bye to Smartie Pants and its team as my child ventures off to school next year.

    The environment will be hard to beat!

    Chyvonne Cashen


    Tuesday 29th May, 2012
    Thanks Smartie Pants for a truly wonderful center. You were the first child care facility we visited when we made the decision to even consider child care for our then 2.5 year old son. My husband and I unanimously agreed that we need not look further, we had found the right place - warm, welcoming and friendly, expert care and a great program - and we were't wrong. Our son is now 6 years old and just started school this year and is excelling. We'd particularly like to thank Brad and the kinda program. Brad was very approachable (as all staff and owners are) when we were seeking some advice on whether our son was ready for school (just about to turn 5) in 2011. With his expert assesment we decided to continue one more year of the kinda program and it was the correct assesment and decision.

    The facilities they have there are just brilliant for active kids and inquisitive minds. The teachers are definitely interested in your child's development and certainly kept us in the loop with day to day behaviour, successes and achievenments. So even though we weren't there during the day, we still felt a part of his day.

    Our second son has been a member of each Smartie Pants room 2 days a week - starting in the Hub a Bubs room when he was 5 months old. He is now in the kinda room and as he has now turned 4 is participating in the actual kinda program and most importantly - loving it.

    So after 5 years having our two boys with this amazing team, I would not hesitate to recommend Smartie Pants to any family wanting a caring and committed child care center to send their little ones to. I wouldn't look further, definitely enrol your child today and feel secure with your decision.

    Warm regards
    Michelle Patterson


    Monday 28th May, 2012
    We highly recommend Smartie Pants.

    My eldest daughter - now 4yrs old is now in Little Genius Room and has been coming to Smartie Pants since she was 3 months old. My second daughter now age 2 is in Pip Squeaks and has attended since 6 months of age.

    The staff are very caring, patient and understanding of your child's needs. The educational programs are well structured for each age level. The LIFT program is great - private online program with photos and stories of your child's development - a great tool as well to communicate directly to their carers.

    My girls love attending Smartie Pants and we could not be happier.

    Walsh Family


    Wednesday 24th August, 2011
    I would like to express my sincere thanks and gratitude for the excellent service our family receives from all of the staff at Smartie Pants.

    Jacob has been attending Smartie Pants since February 2009 and he thoroughly enjoys it. We were offered a very intensive orientation by 'Emma' and she was and still is very professional, supportive and informative.

    The staff who work with Jacob on a daily basis demonstrate a sincere commitment to their role and it is quite evident from Jacob's reaction when we walk in the room that he really loves spending the time with them. I would also like to give a big thank you to all of the staff in 'Mini Minors' who are so forthcoming with progress reports on Jacob and how he is going. The staff at Smartie Pants are very helpful and have on many occasions been able to answer my questions on child development or strategies that I can use at home to assist Jacob to relate to his peers which is very helpful.

    Our family looks forward to a long association with Smartie Pants and we regularly promote your service to our family and friends.

    The Burns Family


    Tuesday 19th July, 2011
    My daughter has attended Smartie Pants since enrolling in the Hug a Bugs team. She has now progressed over the years to the Kinder room. The staff are friendly, approachable and interested in teaching your child. My daughter attends full time and really enjoys it here and has made many friends. The programs which are put together focus on the development of your child and with the introduction of the LIFT program you can view these online along with all the observations they have recorded.

    I am very happy with the centre and this is shown through my child's enthusiasm. She can't stop talking about all the great things she does there every day.

    Smartie pants also puts together an album of photos and art work she has created through the year which I think is fanstatic.

    I feel very happy to leave my child here knowing that she is having fun while learning and developing her skills ready for school.

    Kirsten Farrell


    Tuesday 19th July, 2011
    We have never known a centre like Smartie Pants that has such a good understanding of each individual child and their family, without the use of Communication Books - hooray! The relationships between the carers and our kids is genuine and unique, exceeding anything we'd ever imagined from a Child Care Centre. Each and every staff member is polite, friendly and willing to help, and most importatny willing to listen.

    Skye & Simon


    Monday 7th June, 2010
    My son attends Smartie Pants two days a week and loves it, mainly because he has formed special bonds with so many of the carers, who genuinely love and respect children, and do all they can to make sure children are happy and thriving.

    Best wishes,

    Dr Elise Davis
    Senior Research Fellow - Population Health


    Sunday 6th June, 2010
    We could not be happier with Smartie Pants. I have two children there, eldest starting at 3 months and has now been in their care for 2 years. The staff obviously love their job - so happy, always greeting the kids with open arms and very accommodating to your needs. I love that you can email your room during the day for an update on your child and if there are any problems (like child not settling) they ring you straight away which is very reassurring. Secure grounds in a bushland environment which is great - not beside some busy road with traffic polution! I highly recommend them.

    Sophie Walsh


    Saturday 5th June, 2010
    We really think SP is a wonderful place for our child because 1. It is a family run centre and not a franchise/chain, 2. Most importantly, all the staff are excellent, kind and compassionate, which are key to connecting with children. Many of the staff are still there from the time our little one started at the centre in January 2009 (gosh, it's been that long!!) - which means that our little one has got consistent carers - consistency of care givers is a key to little kids well being. It also means that staff are happy working at SP!

    Well done, all round! Keep it up.

    Regards,

    Jo and Vaidy.


    Friday 4th June, 2010
    We are so happy we have our daughter at SP, she has adjusted to childcare brilliantly and it has everything to do with the carers and how the centre operates. Thank you SP for making it as easy as possible to leave our daughter somewhere she feels safe, is developmentally monitored and supported, and most of all seems to have a blast!

    Nicole Coxford


    Friday 4th June, 2010
    I would like to express my sincere thanks and gratitude for the excellent service our family receives from all of the staff at Smartie Pants.

    Jacob has been attending Smartie Pants since early February 2009 and he thoroughly enjoys it. We were offered a very intensive orientation by 'Emma' and she was and still is very professional, supportive and informative.

    The staff who work with Jacob on a daily basis demonstrate a sincere commitment to their role and it is quite evident from Jacob's reaction when we walk in the room that he really loves spending the time with them. I would also like to give a big thank you to 'Janine', 'TJ' and 'Sam' who are so forthcoming with progress reports on Jacob and how he is settling in. I would also like to thank Roxanne who is fantastic and very communicative.

    Our family looks forward to a long association with Smartie Pants and we regularly promote your service to our family and friends.

    Kind regards,
    Paula Burns


    Thursday 3rd June, 2010
    I would like to take this opportunity to Thank Smartie Pants staff for the high standard of care they provide.

    All staff are very friendly and welcoming towards children and parents. The variety of educational and fun activities at this centre is great - but the best is the nurturing the children receive from the staff. They are greeted with smiles every day. I credit them for teaching my child social skills.

    It's absolutely recommended for all parents. My daughter is having fun and she has learned so much.

    I really appreciate the sense of security I feel when I leave my Alicia with you.

    Thank you
    Marcela & Alicia (2yo)


    Thursday 3rd June, 2010
    Some feedback from the Fitzsimmons clan:
  • both my children are always happy to attend
  • the staff are sensitive, nurturing and caring for the children
  • my kids have had good strong relationships with their carers
  • my kids have only benefited from their time at Smartiepants
  • the Kinder program is outstanding and prepared Morgan well for school

    As you can tell, we have been extremely happy and feel lucky to have our kids at such a great Centre - we are very grateful.

    Kind Regards
    Michelle Fitzsimmons


  • Wednesday 27th February, 2008
    Hi Natalie,

    I just began leaving my first child, who is 5½ months old, at Smartie Pants last week.

    I had heard some horror stories from other parents regarding childcare, and when researching care whilst pregnant, heard from a friend about your services. I now know that I made the right choice in picking Smartie Pants to care for Maya. The transition of returning to work and beginning childcare for a small baby is quite overwhelming, but your team has made it easier for me. Leaving Maya at Smartie Pants is easier than I thought it would be, because I know she is being cared for and she seems quite happy.

    In Maya's second week she has adapted well. The Hug-a-Bubs team, especially Emma, has made me feel so comfortable leaving my little baby.

    Especially yesterday when I handed my daughter to Emma & she gave her a big smile, she was so happy to see her, after being away for 4 days. It made me feel even more comfortable.

    I would just like to say a big thanks to Smartie Pants and what a wonderful job the Hug-a-Bubs team are doing.

    I am so glad that I picked Smartie Pants for her childcare. Even though it is only week 2 for Maya , I already feel so comfortable with leaving my daughter with Emma and her team.

    Your staff & service are excellent. I am a very happy parent.

    Regards
    Mrs Melanie Moxon



    Thursday 28th February, 2008
    Dear Smartie Pants Team,

    I wanted to say thank you for the fantastic way that you look after our children and our family. Ethan (5) has recently started school, and we have been told by his teacher that he has settled in really well, is very well adjusted and already has a good grounding in the skills he needs for school such as his reading and numbers. I'm sure that this is thanks to the wonderful kinder programme that you have at Smartie Pants, and the way you concentrate on the social and educational skills that children need.

    Leith (1 ½) has just moved from Hug a Bubs to Pip Squeaks, and once again, you have made it so easy for us and for him. When he started in Hug a Bubs, I couldn't believe how supportive and nurturing the team was. I always felt that he was in the best possible hands while I was at work. Now that he's moved up to Pip Squeaks, I see the same care and attention. The whole team has made sure that not only is Leith ready for, and happy with this move, but that we are happy with the transition as well. Leith has settled in perfectly, and now he's got even more girls to give cuddles to!

    We've used a number of child care centres, and you guys are the best. I recommend you to everyone I know!

    Many, many thanks,
    Vanessa.


    Saturday 8th April, 2007
    I just wanted to send a quick note to thank you and your team on the lengthy but smooth orientation of Declan. I appreciate the time given to both myself and Declan in getting us settled into your centre, and a special thanks to you for comforting me on those times when I wasn’t too sure about leaving him.

    I want to thank the staff on making me feel comfortable about leaving Declan in their care and the time taken to show me around, explain policies and procedures and allowing me to stay for long periods to ensure that Declan was happy during his stay.

    Since being in your centre Declan’s social skills have improved and now he is too keen to stay, I have to chase him to get a good bye kiss.

    We love the facilities, programs and staff, you’re doing a great job and I have full confidence and comfort in leaving Declan in your care.

    Thanks again

    Regards
    Dannielle Rowe


    Tuesday 27th March, 2007
    I am writing to let you know how pleased we are that our son has now settled in well at Smartie Pants. It was hard in the beginning as our son would cry on the way to childcare, and I wondered whether it was worth all of the drama. However, he has now stopped crying, and although he is usually sad when we leave him, by the time we pick him up he is so excited about all the things he's done during the day. I think this is testament to the fact that the staff are very friendly and reassuring, and also due to the wide variety of activities, toys and play equipment - I doubt any of the children would get bored during the day. Our son especially enjoys the giant sand pit as well as Hey Dee Ho, who he refers to as "the dancing lady."

    Your staff are always friendly and helpful, and have always been willing to answer questions even when they're already run off their feet. You were also a big help at the beginning (and continue to be), always very patient despite my constant myriad of questions!

    Thankyou,
    Elli Hennessy

    Smartie Pants Child Care & Kindergarten - Diamond Creek, St. Helena, Eltham, Eltham North, Greensborough, Plenty and surrounds